How long will it take for my loot to arrive?
New orders are processed right away, and shipping takes 3-5 business days.
Do you ship internationally?
Unfortunately, no. We only ship within the United States.
Are your products official?
YES. We partner with the best and biggest brands, so all our products are 100% officially licensed and legit.
How do I know what size to get?
Our apparel is relaxed in fit and designed to be gender neutral. Check out our size chart below to determine your size.
What happens if my stuff doesn't fit?
If you get something that doesn't fit, send it back and we'll replace it. Just fill out the form on the Contact Us page and one of our customer service reps will help you.
Can I change my order?
If your order status is still “unfulfilled," fill out the form on the Contact Us page. We might be able to make changes before it's processed.
How can I request a refund?
Fill out the form on the Contact Us page and one of our customer service peeps will help you.
I need to return an item I purchased from your booth at a convention.
No problem. Just fill out the form on the Contact Us page and one of our customer service reps will help you out.
My tracking number isn't working. Help.
If we emailed you a tracking number, your tracking info won't be active for up to 24-48 hours. So just check back, and if you still can't access it send us an email at email@example.com.
How do I care for my loot?
We recommend washing on cold and delicate, and tumble drying low to keep your loot looking fresh.